Privacy Policy

Last updated: December 25, 2025

1. Introduction

At 3W Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, date of birth, passport details
• Payment Information: Credit card details, billing address (processed securely through encrypted payment gateways)
• Booking Information: Tour preferences, special requests, dietary requirements, medical conditions
• Communication Data: Records of correspondence with our customer service team
• Technical Information: IP address, browser type, device information, cookies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing your bookings and reservations
• Providing customer support and responding to inquiries
• Sending booking confirmations, updates, and important notices
• Improving our services and developing new offerings
• Sending promotional materials and special offers (with your consent)
• Complying with legal obligations and regulations
• Preventing fraud and ensuring the security of our services

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our business (payment processors, tour operators, transportation providers)
• Business Partners: Hotels, attractions, and activity providers necessary to fulfill your bookings
• Legal Requirements: Government authorities when required by law or to protect our rights
• Emergency Situations: Medical professionals or emergency services if necessary for your safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure servers and databases with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Secure payment processing through PCI-DSS compliant providers

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements

You can control cookie settings through your browser preferences.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information for certain purposes
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years in accordance with financial regulations.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: sales@3wtravels.com
• Phone: +971 555516373
• WhatsApp: +971 555516373