Terms & Conditions
Please read these terms and conditions carefully before using our travel services. Your use of our services constitutes acceptance of these terms.
Last updated: October 23, 2025
Fair Terms
Balanced terms that protect both your interests and ours as your travel service provider.
Your Protection
Clear guidelines about our responsibilities and liability coverage for your travel arrangements.
Clear Guidelines
Easy to understand rules about bookings, payments, cancellations, and service delivery.
1. Acceptance of Terms
By accessing our website, making a booking, or using any of our travel services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
Important: These terms apply to all bookings made through our website, mobile app, phone, or in-person at our offices.
2. Definitions
3. Booking Terms
Booking Confirmation
- All bookings are subject to availability and confirmation from suppliers
- Prices are subject to change until full payment is received
- Booking confirmation will be sent via email within 24 hours
- It is your responsibility to check all details in the confirmation
Pricing & Payment
- All prices are quoted in Indian Rupees (INR) unless specified otherwise
- Prices include applicable taxes unless mentioned as exclusive
- Payment must be made as per the booking terms (full or partial)
- We reserve the right to cancel bookings for non-payment
Price Changes
- Prices may change due to currency fluctuations, fuel surcharges, or tax changes
- We will notify you of any price increases before final confirmation
- You have the right to cancel if you don't accept the price change
4. Travel Documents & Requirements
You are responsible for ensuring you have valid travel documents:
- Valid passport with minimum 6 months validity
- Appropriate visas for destination countries
- Health certificates and vaccinations as required
- Travel insurance (highly recommended)
- Any special permits for specific activities or regions
Note: We provide visa assistance but cannot guarantee visa approval. Visa rejection does not entitle you to a full refund of our service fees.
5. Liability & Limitations
Our Responsibilities
- Arrange travel services as per confirmed bookings
- Provide accurate information based on supplier data
- Assist with booking modifications and cancellations
- Provide 24/7 emergency support during travel
Limitations of Liability
- We are not liable for supplier failures, delays, or cancellations
- Not responsible for personal injury, illness, or death during travel
- No liability for loss or damage to personal belongings
- Force majeure events are beyond our control
- Maximum liability limited to the total booking value
6. Cancellation & Changes
Cancellation by Customer
- Must be requested in writing (email or letter)
- Cancellation charges as per our refund policy apply
- Supplier cancellation terms will also apply
- No refund on no-shows or unused services
Cancellation by Company
- We may cancel due to insufficient participants
- Full refund or alternative options will be provided
- Notification will be given as early as possible
- Not liable for consequential losses
Changes to Bookings
- Changes subject to availability and supplier policies
- Change fees may apply in addition to fare differences
- Some bookings may be non-changeable
- Changes close to departure may not be possible
7. Customer Conduct
Customers are expected to:
- Behave respectfully towards suppliers, guides, and other travelers
- Follow local laws and customs of destinations visited
- Arrive on time for all scheduled services
- Provide accurate information for bookings and documentation
- Take reasonable care of provided equipment or services
Warning: We reserve the right to terminate services for customers who engage in inappropriate behavior, illegal activities, or who pose a risk to others. No refund will be provided in such cases.
8. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers:
- Medical expenses and emergency evacuation
- Trip cancellation and interruption
- Lost or stolen luggage and personal effects
- Flight delays and missed connections
- Adventure sports and activities (if applicable)
Travel insurance should be purchased at the time of booking to ensure maximum coverage. We can assist with insurance recommendations but are not liable for policy limitations.
9. Disputes & Governing Law
Dispute Resolution
- Complaints should first be addressed to our customer service team
- We aim to resolve all issues amicably and fairly
- Mediation will be attempted before any legal proceedings
- Legal disputes subject to jurisdiction of New Delhi courts
Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in New Delhi, India.
10. Updates to Terms
We may update these Terms and Conditions periodically to reflect changes in our services, legal requirements, or industry standards. Updates will be posted on our website with the revised date.
Continued use of our services after any changes constitutes acceptance of the updated terms. We recommend reviewing these terms regularly.
11. Contact Information
For questions about these Terms and Conditions:
Legal Department
Email: legal@3wtravels.com
Phone: +91-11-2345-6789
Address
123 Travel Street
New Delhi, India 110001
Ready to Start Your Journey?
Now that you understand our terms, let's plan your perfect trip together.