Refund Policy
Transparent and fair refund terms for all our travel services. We're committed to providing clear policies for your peace of mind.
Last updated: October 23, 2025
Quick Processing
Refunds processed within 7-14 business days of approval.
Fair Terms
Reasonable cancellation terms based on industry standards and supplier policies.
Multiple Options
Refunds, credits, or rebooking options available based on circumstances.
1. General Refund Policy
Important Notice
Refund eligibility and amounts depend on supplier policies, booking type, and timing of cancellation. We strongly recommend purchasing travel insurance for maximum protection.
- Refund requests must be submitted in writing to our customer service team
- All refunds are subject to supplier cancellation policies and terms
- Processing fees and third-party charges may be non-refundable
- Refunds will be processed to the original payment method
- Currency conversion charges (if applicable) are borne by the traveler
2. Flight Bookings
Flexible Fares
- • Full refund available with minimal charges
- • Change fees may apply for modifications
- • Refund processing: 7-14 business days
- • Airline-specific terms apply
Promotional Fares
- • No refund on voluntary cancellations
- • Partial refund on airline cancellations
- • Credit shell options may be available
- • Travel insurance recommended
Cancellation Timeline
• 24+ hours before departure: Standard airline cancellation charges apply
• Less than 24 hours: No-show charges typically apply
• After departure: No refund available
3. Hotel Bookings
Free Cancellation
- Available on select hotels with flexible booking policies
- Must cancel before the free cancellation deadline
- Full refund processed within 7-10 business days
- Processing fees may still apply
Non-Refundable Rates
- Discounted rates typically non-refundable
- No refund on voluntary cancellations
- Hotel credits or vouchers may be offered
- Force majeure exceptions may apply
4. Tour Packages
| Cancellation Period | Cancellation Charges | Refund Amount |
|---|---|---|
| 45+ days before departure | 10% of total cost | 90% refund |
| 31-44 days before departure | 25% of total cost | 75% refund |
| 16-30 days before departure | 50% of total cost | 50% refund |
| 8-15 days before departure | 75% of total cost | 25% refund |
| Less than 7 days / No-show | 100% of total cost | No refund |
*Charges may vary for peak season, special events, or customized packages.
5. Visa & Documentation Services
Service Fees
- Processing fees are refundable if application not submitted
- Government fees are non-refundable once submitted
- Consultation charges are non-refundable
Visa Rejections
- Service fees remain non-refundable for visa rejections
- We provide guidance for reapplication at reduced fees
- Government fees paid to embassies are non-refundable
6. Refund Process
How to Request a Refund
- Submit Request: Email us at refunds@3wtravels.com with your booking reference
- Provide Documents: Include cancellation reason and supporting documents
- Review Process: Our team will review your request within 2-3 business days
- Refund Processing: Approved refunds processed within 7-14 business days
Required Information
- Booking reference number
- Passenger/guest names
- Travel dates
- Reason for cancellation
- Supporting documents (if applicable)
- Original payment method details
7. Force Majeure & Exceptional Circumstances
In case of events beyond our control, special policies may apply:
- Natural Disasters: Flexible rebooking and partial refunds available
- Government Restrictions: Credit vouchers or full refunds based on situation
- Health Emergencies: Medical certificate required for consideration
- Supplier Bankruptcy: IATA/ATOL protection where applicable
- Security Issues: Full cooperation with government advisories
8. Contact Information
For refund requests and queries:
Email: refunds@3wtravels.com
Phone: +91-11-2345-6789
Hours: Mon-Sat, 9:00 AM - 6:00 PM IST
Emergency: +91-98765-43210
WhatsApp: +91-98765-43210
Response Time: Within 24 hours
Need Help with Your Booking?
Our customer service team is here to assist you with any questions about cancellations or refunds.